At CORDESC, we want your shopping experience to feel simple, clear and reassuring from the moment you place your order until it arrives at your door.

Delivery to the United Kingdom

We currently ship orders to customers across the United Kingdom.

All orders are carefully processed after purchase and prepared for dispatch.

Processing time: Up to 2 working days
Estimated delivery time: 7–12 working days

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, customs procedures or exceptionally busy periods.

Order Processing

Orders are normally processed within up to 2 working days.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Please make sure that your delivery address is correct before completing your purchase.

Tracking

Where tracking is available, tracking details will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after dispatch.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact us through our Customer Service page.

We will be happy to help you check the status of your order.

Delivery Information

Please ensure that the delivery address provided at checkout is complete and accurate.

CORDESC cannot be responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

Customs and Import Charges

Depending on the shipping method and destination, additional customs duties, taxes or import charges may apply.

Where applicable, these charges are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or delivery, please contact us through our Customer Service page.

CORDESC
Beauty, Style & Little Luxuries.

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RETURNS & REFUNDS

Last updated: 1 September 2026

At CORDESC, we want you to feel confident when shopping with us.

If you change your mind about your purchase, you may generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable consumer law and any relevant exceptions.

Change of Mind

If you wish to return an item because you have changed your mind, please contact us within 14 days of receiving your order.

After notifying us, the goods should normally be returned within 14 days.

Items should be returned unused and in their original condition and packaging where applicable.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning an item.

Beauty & Personal Care Products

For health and hygiene reasons, sealed beauty or personal care products may not be eligible for return once the seal has been broken or the product has been opened.

This does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Nightwear

Nightwear must be returned unworn, unused and in a hygienic and resaleable condition.

For hygiene reasons, we may be unable to accept returns where an item has been worn or used.

Jewellery

Jewellery should be returned unused and in its original condition and packaging where applicable.

Items that have been damaged, altered or excessively handled after delivery may not be eligible for a full refund, subject to your statutory rights.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or different from what you ordered, please contact us through our Customer Service page as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will review the issue and provide an appropriate solution in accordance with applicable consumer rights.

Refunds

Once your return has been received and assessed, we will process your refund to the original payment method.

Where a statutory cancellation applies, refunds will be processed in accordance with applicable consumer law.

The refund will normally include the cost of standard delivery paid at the time of purchase. Additional charges for choosing a more expensive delivery option may not be refundable beyond the cost of standard delivery.

 

How to Request a Return

To request a return, please contact us through our Customer Service page.

Please include:

• Your full name

• Order number

• Item(s) you wish to return

• Reason for the return

We will provide you with the relevant return instructions.

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Contact Us

For any questions regarding returns or refunds, please contact us through our Customer Service page.

CORDESC
Beauty, Style & Little Luxuries.